REFUND & RETURNS POLICY
No Empties™ – Refund Policy
1. Nature of Products
Due to the nature of bulk liquid products:
👉 Returns are limited
2. Non-Returnable Items
We do not accept returns for:
- Opened products
- Used products
- Incorrect orders placed by the customer
3. Damaged or Defective Products
If a product is:
- Damaged in transit
- Defective
Customers must:
- Notify us within 48 hours
- Provide photographic evidence
4. Resolution Options
We may:
- Replace the product
- Issue a credit note
- Provide a partial or full refund
5. Refund Processing
- Refunds are processed within 7–10 business days
- Payments are returned via original payment method
6. Shipping Costs
- Shipping fees are non-refundable
- Return shipping (if applicable) is the customer’s responsibility
7. Incorrect Orders
If an incorrect product was delivered:
- We will arrange replacement at no cost
